Contact Us

We’re here to help with product questions, fitment guidance, order enquiries and technical support. Send us a message using the form below and our team will get back to you as soon as possible.

Customer Service Hours

10:00 AM – 6:00 PM, daily
Sydney, Australia time (AEST/AEDT)

Response Time

We aim to reply within 24 hours. Technical enquiries may occasionally require additional time so we can investigate properly and provide an accurate answer.

Need to Send Photos or Attachments?

If your enquiry requires photos or attachments, please email us directly at CARBON@12kgroup.com.

To help us assist you faster, please include all relevant information in one email:

  • Your full name and order number
  • Motorcycle year, make and model
  • Product name or SKU
  • Clear photos of the product and the issue
  • A complete description of your question or concern

Providing everything together helps us respond as quickly and accurately as possible.

Send Us a Message